RETURNS

Exchange / Refund Policy

We can only accept returns logged with us via the portal within 14 days from the day you receive your order. Any items over the returns policy will be returned back to you and charged.

All items must be returned to us before a refund or replacement is issued.

•    Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached & folded in original packaging bags. Any parcels returned that do not follow this will be returned back to you and charged.

•    Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.

•    Please don't use scissors or knives to open your package; you are able to just tear the outer packaging open. Returns with scissor or knife marks will not be accepted.

Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

HOW DO I RETURN MY ITEMS? (UK)

1. To start your return, scan the QR code on the card enclosed within your order or head to our RETURNS PORTAL

2. Enter your Order no. & Email

3. Select the items you’d like to return and why

4. Select refund, exchange or store credit

5. Select mail

6. Once your return has been approved, please return the parcel to us using a courier of your choice. We recommend using a tracked service as we accept no responsibility for returns that go missing.

Your return will be processed within 7 working days of recieving it back at our warehouse.

HOW DO I RETURN MY ITEMS? (INTERNATIONAL)

A DHL pre paid label will be sent to you once you follow the steps below. The cost of the return label will be deducted from the refund total, the cost are as follows -

USA $25
Europe €22
Australia 35AUD
Canada 40CAD
Rest Of The World £26.99

1. To start your return, scan the QR code on the card enclosed within your order or head to our RETURNS PORTAL

2. Enter your Order no. & Email

3. Select the items you’d like to return and why

4. Select refund, exchange or store credit

5. Select DHL PRE PRINTED LABEL

6. Once your return has been approved, you can now drop your parcels off at your nearest DHL point - https://locator.dhl.com/ or book in collection, link will be emailed to you from DHL. YOU MUST USE THE LINK EMAILED TO YOU BY DHL TO BOOK THE COLLECTION.

Your return will be processed within 7 working days of recieving it back at our warehouse.